Meet the Voltex Team

Aasha is a key player in the NZ picking team for Voltex's paperless voice-command Warehouse Management system. Voice pickers are the world's high-tech computerinteractive order pickers and she's mastered it! Aasha is as passionate about customer service as the guys on the phone team and she's committed to making sure that what you ordered is exactly what gets picked and shipped out the door in record time.

Alex specialises in website optimisation and cutting edge marketing. A highly motivational and gregarious team player, he focuses on providing a shopping experience for electricians that is unequalled. Empathy with clients’ needs and timeframes form the basis of all his marketing innovations. Alex stays close to the client base so that he can feel the customers pulse and respond with an agility that is not possible with mass manufacturers.

Alvin contributes to the team by taking on the difficult tasks. His passion and determination for making the difficult happen, along with extensive experience in IT problem solving, is an undoubted major resource for the team.

Allen brings a wealth of experience to our Product Development and Design teams. With degrees in Mechanical engineering and Electronic Instruments, he also has comprehensive experience in Quality Assurance and Lean Manufacturing. Couple that with 14 years' experience in product and manufacturing design while working with leading global organizations such as GE, Tyco and Schneider, Allen is bringing new levels of design and lean manufacturing expertise in-house, as the Voltex brand continues to evolve.

Alvin has had extensive hands-on experience in the electrical trade giving him a broad appreciation of the challenges today's contractors are facing. Previous roles have given him substantial expertise in commercial lighting supply and design, so you can benefit from all that industry background whenever you see an opportunity in lighting with your clients.

Andrew is a key player in the Voltex compliance and certification team. With over 25 years’ experience in the industry, Andrew is well known and brings with him a vast wealth of experience in electrical product compliance, design and testing, and extensive know-how in quality systems management. Respected for his moral integrity, Andrew is a strong believer in safety standards, and gets great satisfaction from improving product quality and safety. He is actively involved in National Technical Standards committees, is a champion for Responsible Suppliers who consider their duty of care as a top priority, and assures Voltex Electrical Accessories will always exceed your expected standard of safety and quality.

Angela specialises in some of Voltex’ s key operations. Being on the front line for customer contact, you will find Angela serving at the front desk at our Adelaide warehouse, or on the phone. When she isn’t looking after  local electricians she takes care of all the enquiries to our sales email and is integral to making all of your accounts and freight run as smoothly as possible. A determined, hard worker who gets results! If you would like to get in contact with Angela regarding any freight enquiries feel free to contact her on 1300 722 275.

Ariel is an enthusiastic support agent, and loves to assist with customer enquiries. He takes incoming calls and website chat enquiries, and also helps customers keep up-to-date with their accounts and payment due dates.

Ashley's background has involved extensive experience in stock management and electronic systems maintenance. With a keen eye for detail and accuracy, and a clear grasp of the bigger picture in Voltex's expanding warehouse and distribution operations as we continue to scale, Ashley has quickly become an invaluable team player, contributing to our drive to help electrical contractors win in their businesses.

Brace is a fully fledged electrician with several years' experience in Industrial and Commercial areas. Now he's pursuing his bachelor of engineering (mechatronics) (honours) degree at the University of South Australia. His flair for creative design, analytical problem solving and innovation brings a lot of energy to the Voltex Product Development teams. Brace also runs the Voltex 3D printing program for our R&D and Development teams, as well as being active on the Voltex technical support team. So you can rest assured that when you deal with Voltex there's a great team of people like Brace who are passionate about safety and efficiency in electrical contracting, and understand what electricians are looking for.

For years Brendon has been a creative, enthusiastic, team player and professional web designer/graphic artist with an excellent grasp of the latest creative tools and proven artistic skills. He is an achievement driven, responsible individual who is committed whole heartedly to the company goals.

The technology driver of the organisation, Bryan ensures that Voltex will always be right up front with the latest technologies in the industry. Engaged with product development marketing and market research, this hard working innovative individual adds more than double his worth to the team.

Charles's main focus is in the Lamps division and he's the one who takes responsibility for shipping your specialty globe orders. An experienced storeman with a strong customer service focus, his other roles include inwards goods processing and voicepicking on Voltex orders. Charles will never forget your lollies.

David spearheads the drive in QC for all product, batch after batch. A stickler for things being exact and with meticulous attention to detail, you can rest assured that he's put all Voltex products under the most stringent scrutiny for technical integrity and quality. David's always available for technical support on phone or email, because he understands that when you're in the field you need answers in a hurry.

Derek designed and manages the IT infrastructure and networks at Voltex. Behind the scenes Derek ensures that the back-end at all layers of the infrastructure stack are fully operational, highly available, and optimal round the clock -- allowing our apps and sites to deliver seamless uninterrupted service to customers. He strategise and identify emerging technologies to fully leverage MIS/IT capabilities and enables the organization to move forward. This self-sourcing, passionate, and motivated IT evangelist hails from the US defense and VMS industry and carries with him the know-how and expertise to drive enterprise-level value with the continuous goal of elevating customer experience through the right IT infrastructure at scale.

These days IT is at the heart of the operation and Douglas ensures that Voltex keeps up with the latest technologies to give maximum advantage to the website user. Engaged in IT systems design and maintenance, Marketing and Market Research, this hard working innovative individual is everywhere at once and adds exponential value to the team through his expertise in website optimisation and 'user experience' focus. A highly motivational team player, his drive is to maintain continuous improvement in "ease of use" for New Zealand's web-ordering electricians.

Duncan is the creative entrepreneur who launched the Voltex NZ operation in 2013, after many years in the family specialized lamps business. He works hard on extending the 'Voltex model' to bring advantage to New Zealand's electrical contractors, using the innovative business practices and values that Roderick founded Voltex on to help shift the balance of power in electrical commodity supplies back to the contractors. Duncan is the team's chief motivator, inspiration officer, values driver and cheerleader.

Eldhose's background is a Masters degree in Computer Application, and he's had extensive experience as a software engineer. Now he's joined our elite software team as their Quality Analyst, making sure that everything progressing toward release is of the highest quality. Eldhose's meticulous computer skills are yielding invaluable insights to boost the progress of our far-reaching app programs and customer service & satisfaction initiatives. Because Eldhose and the software group, like the rest of Team Voltex, know that Customer Service isn't a department, it's a passion.

Emman has a strong background in developing back-end components of software database applications and his experience in IT system engineering makes him a great asset to the team. Websites are busy places, and Emman's skills in building software applications for E-commerce solutions have further improved our responsiveness to customer needs and website user-friendliness.

With an academic degree in cinematography from the iconic New York Film Academy and a diploma in graphic design and advertising from his native Italy (in Bologna) Federico's career has so far spanned amazing opportunities in Europe, USA, Korea and Australia. He's always specialised in commercial photography, design and film work, so his talents have been a very welcome boost to the Marketing team at Voltex. Here he plays the role of Creative Director, coordinating efforts across graphic design, publication, motion graphics, social media and copywriting. Federico's broad experience and deep creative insights gel well with the Voltex mission and commitment to putting the contractor's interests first.

Gabe is the Voltex team IT system support team leader. He's passionately committed to maintaining the seamless operation of the IT systems, handling networking, server and computer issues. Gabe's expertise in troubleshooting and computer support services plays a critical role in maintaining easy website access and service for you, 24/7. Whether it's computer issues, website glitches or server management, Gabe's the man we look to.

With nearly 20 years of program analyst and it system engineering experience, Godfrey is involved in project planning, development, investigation, implementation and execution for the Voltex IT team. Also responsible to ensure that company applications are properly working and managed, Godfrey is an essential part of the platform development that is driving Voltex forward.

Grace's degree in Occupational therapy gives her an excellent grasp of team engagement and community development, and makes her ideally equipped for a career in Customer Service of the Voltex kind! She's fully inducted in Voltex voice-picking and account management, and now focuses on inbound customer solutions. Grace is very passionate about everything Customer Service and her professional training and natural aptitude for empathy and communication helps the team maintain a high level of personal engagement and customer focus at every touch point. Because success at Voltex is about you having a frictionless experience here, so you can focus on making your business successful.

Greg spearheads product development and innovation along with ensuring that Voltex Electrical products are strategically well priced. As an energetic and positive team player, Greg provides a catalyst for the team's forward thinking objectives and is developing a distinct identity for Voltex as a brand in the electrical component industry. He is the key driver behind ensuring that Voltex operates in the world of m-commerce. An innovative thinker, his contribution to the Voltex team is significant to its success.

 Hamish is an experienced warehouse and logistics organiser and he now plays a key role in Customer Support, after many years coordinating operations in Voltex warehouses. As an expert on all aspects of order fulfillment, logistics and freight delivery trouble shooting, Hamish's deep experience is an excellent resource for endless good ideas to continually improve performance, because we're very concious of how critical delivery in full on time performance is to electrical contractors. 

Jaime is a talented electrician who decided to become a key player in the order fulfillment team for Voltex's paperless voice-command Warehouse Management system. He also runs the product returns area and has an eye on testing returned product. With an excellent grasp of how important all that is to you all, he's as passionate about customer service as the guys on the phone team.

Jarryd is spearheading the drive for continuous improvement across our supply chain in NZ, with a focus on warehouse operations. And because IT systems are at the heart of an efficient warehouse management system today, Jarryd's skills make him an invaluable IT team member, working on the voice-command paperless order fulfillment system, and meshing the processes for inbound logistics, order fulfillment, inventory control and customer service, to move us closer to our goal that no customer ever gets let down.

Justin is known for his meticulous attention to detail and incredible ability to source products. A stickler for things being right, between Terry and him you can rest assured that all products brought to you by Voltex have passed the most stringent scrutiny for technical correctness and quality.

Les is a career supply chain leader with wide experience in logistics and warehousing within the pharmaceutical and medical devices industries. He brings important skills in work flow processing and cohesive team building, and his best skills flourish in the Voltex culture where it's all about helping our key stakeholders by moving fast in an environment of trust and transparency. Les's deep experience is an excellent resource for endless good ideas to continuously improve performance, because here at Voltex everyone is customer service focussed, and the warehouse is passionate about keeping our promises to the customer.

Libby brings a lot of fresh energy to the Customer Service team, and also has plenty of experience in order fulfillment including on Voltex's paperless voice-command Warehouse Management system, so she's well qualified to make sure every stage of your order meets your expectations.
She's passionate about all things customer service and Libby's role helps the team maintain a high level personal engagement in every order, especially all your notes and special instructions. Because success is about a seamless flow through the whole process to an ideal outcome.

Lionel's background is a successful career in supply chain management and information technology for an international company, and he's loving getting to know Voltex customers. His natural talents and a passion for systems theory and design thinking has directed Lionel into developing considerable expertise in user Interface and app design. And there's huge scope for the application of skills like Lionel's, so we head-hunted him to join the movement. It's all about saving you time and improving your experience, especially in dealing with Voltex.

With years experience already in serving contractors, Karl brings an in depth knowledge of the operating needs of  electricians and tradies. Coming from the construction and landscaping market sector, Karl fluently speaks the language that makes the world of tradespeople. He's part of the dynamic phone and live chat team that ensures that your orders get same day action.

Kylie looks after all local purchasing in the Voltex NSW Warehouse. A keen team player she also assists with supply chain management and is passionate about Voltex’ s supply commitments.

Marcus is team leader in the Voltex supply chain management, a massive task, with his main focus on Voltex's international partners and manufacturing facilities. His forecasting and predictive data analysis skills are a major contribution to Voltex's supply chain success, and his background in premium level Customer Service means Marcus has a deep understanding of the impact all supply chain decisions can have on the customer.

Mark has been behind Voltex’s web design for a number of years. A highly skilled professional with design projects for other major multi nationals, Mark bring a level of expertise to our team derived from a wide experience.

Melanie's a specialist in the admin roles of account establishment and a whole portfolio of other essential tasks in Accounts and Customer Support. She makes it all happen seamlessly so that the team can focus on serving electrical contractors. Her IT skills and a broad grasp of the customer-facing end of the Voltex ERP functionality make Melanie a natural for her role in new account establishment. It's all about quick, effective outcomes that help electrical contractors win in their own business.

With a Bachelor's Degree in Information Technology and vast experience in Logistics management, forwarding and Customer Service, Miguel Is an enthusiastic professional who now focuses on the major freight companies' ETA's and 'last mile' interventions, to further improve our "in full on time" performance and consistency. Miguel's also an expert at getting the freight company help desks to see it our way so that everything you need is on hand as soon as possible.

Niall's background is electrical. First up he joined an electrical wholesaler, then progressed to an electrical manufacturing group's operations in injection molding, then sales, then their IT systems. This led to an extensive career in Systems Implementation training, eventually engaging with an international company as Chief Training Officer. Niall's expertise in systems implementation and effective induction and training processes is why he joins Voltex Customer Service. It's about ensuring that whoever answers the phone when you call in, you're certain you'll get exactly the same answer, because everyone here is empowered to solve things fast so electrical contractors can get on with their day. And maybe you'll get to talk to Niall, next time you call.

Nick comes to us from the safety industry, and he's now a key player on the Customer Service team, with a focus on the moderation of website orders to optimise your order delivery. He also assists with the huge volume of daily inbound calls, and he's an expert on all aspects of order fulfilment, logistics questions and freight delivery trouble shooting. For Nick, it's all about moving closer to Voltex's goal that no customer, ever, gets a negative surprise!

Paul joins our Customer Service team after gaining extensive experience in Sales Management and Key Account Management in the Defence and Resources sectors. Prior to that his years as Project Manager, then Purchasing Manager in a building company have given him valuable insights into the challenges contractors face daily in the construction industry. And that's why he's joined Customer Service at Voltex, because his track record in understanding customers' needs, serving their best interests and building relationships fits well with how we see our role in improving processes and profitability for electrical contractors

 Paul joined Voltex after a career spanning some years as a Community Support officer, and his caring nature and high energy have been an asset in many roles he's filled across the teams here. He's an expert on order fulfillment and on Customer Service, and he's a graphics and multi-media guru too. You may have seen his videos, or you may have spoken to him on the phone. Paul's expertise is in caring and encouraging, and he loves to listen to what electrical contractors really need, so we can all move fast in an environment of trust and transparency to help you get on with winning and being successful in your own business.

Peter maintains an energetic focus on Customer Service and our Zero Risk policy, whether it's on the phones, on live chat, or in person. With previous invaluable experience in a high profile automotive service parts supplier, Peter has quickly developed extensive knowledge of the Voltex product ranges, and is also a highly proficient voice-picker, so when our promise to dispatch by a certain time each day is under pressure, Pete's right onto it. He has a passionate commitment to the Voltex Mission and ethos, and is always keen to be moving fast in providing service solutions to electrical contractors

Assisting Jayson in IT design projects, Raynell has a keen understanding of what consumers are looking for and adds this, to this dynamic team.

Rene is one of the friendly front-line team for the Voltex phones, always keen to help get your inquiries sorted as soon as possible. And she's also a highly competent voice picker with comprehensive knowledge of the Voltex warehouse and logistics programmes. All of which means she's an inspirational source of energy and solutions for both the service teams and the customers, so you can get on with your mission!

Robbie is relentless in dealing with high volumes of day to day enquiries. His friendly vernacular is one of Voltex's local hallmarks that no doubt has made many a friendly electrician's day. He also runs our on-shore supplier stock management and purchasing system. If you haven't met him already on the phone or live chat, you will one day fairly soon!

Rob's background gives him excellent perspectives which bring added strengths to the Voltex Client Support team, not only because he spent 8 years on the tools as an electrician in commercial and industrial, but because that was in a small family business! What better way to start! After venturing into robotics and automation gigs for some years, he spent nearly 9 years as a Sales and Project Consultancy manager for a national distributor of fuel installation equipment. So Rob is fully conversant with small business challenges, high risk installations and successful project delivery,and when he's on the phone, he's all about helping you win in your electrical contracting business.

Voltex is directed by this highly entrepreneurial and creative founder who works hard on making Voltex stand out from the pack. Courageous, smart and an exceptional team motivator, Roderick has used key elements of cutting edge leadership styles and modern business models to develop a highly effective enterprise and build a strong brand. His innovative style has already changed the shape of electrical commodity supply in Australia and promises a major impact on the future scenarios of  this industry.

Ron's career is underpinned by his Bachelor of Science degree, which launched him into nearly 20 years of managing product development projects for the Australian divisions of an international player in electrical and lighting products. And accumulated experience like that is rare, so when he saw the light and had opportunity to unleash the benefit of his experience in electrical design and project management for the benefit of the small contractor, Ron was as keen as Voltex is! Because we all want you to win.

Ross is an experienced proactive product consultant who will have spoken to most of our customers from time to time. A very personable and considerate professional, Ross devotes himself to opening up supply opportunities for Voltex customers and sharing industry knowledge. Highly inspired by offering superior customer service, Ross follows up all the leads our team generate to produce win win solutions.

Ross brings some fresh perspectives to the Voltex team with his Bachelors degree in Business Tourism and Events Management at Uni SA. Then in the real world he's had experience as the Coordinator for corporate events and he plays for the Adelaide University rugby union team. So Ross is a very passionate guy who loves the challenge of pulling it all together so the whole team wins. And he understands, that at Voltex, that means our electrical customer friends getting their orders in full on time!

Russell brings many complementary strengths to our Customer Service team, having good credentials in engineering and in project management. With years of experience in supporting contractors, and also first-hand knowledge of operating a small business, Russell lives and breathes the Voltex can-do approach. Rest assured that when you deal with Voltex there's always someone who understands electricians that's ready to answer your call!

Sarah's a specialist in the Voltex computer-interactive voice-command order fulfillment system, playing vital roles across a myriad of Operations daily tasks, to keep the whole place flying. She's as passionate about service as Customer Service is and her super positive, calm 'Just do it' attitude is an invaluable motivational resource for the whole warehouse team, helping us keep our focus on getting your orders on their way regardless of the day's challenges.

Steve has extensive Supply Chain experience with a passion for quality control. Any locally sourced goods supplied by Voltex will have been ordered by Steve and passed his very stringent Inwards inspection routines. As an excellent team player with a comprehensive grasp of all the Voltex business sytems, he also provides invaluable support to Hamish and the team on the dispatch side at our main warehouse.

Stephen's background includes recent extensive experience working in the engineering, design and project management teams in one of the world’s largest retail companies. He comes to Voltex straight from several years in Europe, to contribute to our in-house product design and development teams. Stephen's previous roles have honed his focus on customer expectations, and his proven abilities in designing for performance, safety and sustainability will be an asset in strengthening Voltex's 'no risk' commitment to the electrical contractor community.

Stephen manages the supply chain in NSW from the Bowral Warehouse. He has a mission to fulfil in ensuring timely delivery in the Sydney area and stretches the branch resources to ensure that the company standards are upheld.

Terry's had extensive experience in driving efficiencies across systems in various operational roles. He helps maintain the team's energy and focuses on implementing company values and goals. As a proponent of role based team structure, Terry challenges the team constantly to stay in the creative and innovative space, embracing change and growth based on continuous improvement. Because the pace of change around us is accelerating and moving fast is a central tenet of the Voltex Mission.

Terry has a strong sense of the importance of quality and technical integrity. He constantly scrutinises all Voltex products to ensure that they meet very high performance standards, and oversees the very strict quality control procedures that are a hallmark of all Voltex products.

Vicente's strength is in website User Xperience design. With extensive experience working with many leading brands, he now specialises in designing highly engaging and user friendly interfaces. So with his deep understanding of online processes and how to code them, Vicente is passionate about making Customer Service as smooth and effortless as he can for electrical contractors, because he knows it saves you time.