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Warranty

Voltex Electrical, as the manufacturer, controls the design, build, certification and warranty of Voltex products.

 

Our passion is to deliver maximum value in high quality compliant product and provide  practical support and outstanding customer service direct to electrical contractors.

 

The 25 year warranty isn't just a number, it's a carefully calculated term that everything is based on, from design stage forward.

 

Shipping direct to you has let us put more funding into this process and provide genuine warranty support, because Voltex believe that no electrician's business must ever be worse off through relying on Voltex. We call it Zero Risk.


If ever you do need to revisit a job for warranty questions, there are advantages to you in being able to immediately do the right thing for your customer, and be certain you have Voltex's support for any rectification, including us contributing to the labour involved.
Because we care about how electrical contractors get on.

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Types of Warranties

  • There are different warranties available, depending on the product selected, and all are clearly labeled in the product description of the item.

7 Years

7 years

The benefits in this warranty are in addition to all other rights and remedies in respect of the product which the consumer has under the Trade Practices Act and similar State and Territory Laws.

The original purchaser of Voltex products bearing the warranty seal is provided with the following warranty and subject to the warranty conditions. Voltex warrants these products for a period of 7 years from the date of purchase for all parts defective in workmanship or materials. The following exclusions do not preclude the purchaser from those statutory rights consumers have under the Trade Practices Act and similar State and Territory Laws.

Download 7 Year Warranty Card

Lifetime Warranty

lifetime warranty

The benefits in this warranty are in addition to all other rights and remedies in respect of the product which the consumer has under the Trade Practices Act and similar State and Territory Laws.

The original purchaser of Voltex products bearing the warranty seal is provided with the following warranty and subject to the warranty conditions. Voltex warrants these products for 25 years from the date of purchase for all parts defective in workmanship or materials. All defective products will be replaced to the customer subject to compliance with warranty conditions. The following exclusions do not preclude the purchaser from those statutory rights consumers have under the Trade Practices Act and similar State and Territory Laws.

Download Lifetime Warranty Card

Warranty Conditions

  • Warranty is only valid for products installed according to the manufacturer's instructions by an electrician with a current Australian Electrical licence.
  • Product has not been modified or changed in any way.
  • All wiring must be carried out by a licensed electrician and must be connected to the voltage requirements as specified in the ratings label.
  • Voltex does not accept liability for any direct or consequential damage, loss or other expense arising from misuse or incorrect installation and operation of these products.
  • Warranty will be given on proof of purchase date (e.g. original invoice) and usually you can get confirmation of this immediately by phone or email. We will also ask for the faulty products to be got ready for collection and return (we always pay the freight) so it can be assessed in Voltex labs..
  • The Purchaser agrees that it does not rely on the skill and judgment of Voltex Electrical in relation to the suitability of any of the Goods for a particular purpose or application for which the Goods are required by the Purchaser and Voltex Electrical is under no liability whatsoever if such Goods are not suitable and fit.
  • Please don't hesitate to contact us by phone (1300 722 275) or email ([email protected]) if you have any questions.

Product Compliance

  • We are aware that selling electrical products that do not comply to Australian Standards is dangerous and puts electricians and their customers in a risky situation. Your licence, your credibility and your business could all be compromised. That is why Voltex Australia only offer products that are fully compliant with Australian and New Zealand standards.

Below you can see examples of the Australian standards that Voltex products have:

Read our Returns Policy - It's Awesome!