My Account
My Lists
My Orders
My Invoices
Track My Order
You can now accumulate points with your purchases at Voltex, and use them to claim the rewards you want, when you want them.
It’s as easy as 1, 2, 3!
OPT-IN
Opt-in to the program anytime.
EARN
Earn 1 point per $1 (ex. GST) spent.
REDEEM
Redeem your gifts whenever you like!
OPT-IN!
By Opting In, you agree to the Terms & Conditions
FAQ
Getting Started
❓ What is the Voltex Advantage Points Program?
It’s Voltex’s new loyalty program launching on October 1, 2025. You can accumulate Points with your purchases (once you opt in) and redeem them for rewards.
📝 How do I join? Does it cost anything to join?
You can join at any time — before or after the launch — by clicking the "Opt in" (or similar) button on the Voltex web or app. It’s completely free to participate.
🔙 Will I earn points on past purchases?
No. Points start accumulating from October 1, 2025, and only for purchases invoiced after you opt in. Purchases before October 1 and before opting in do not accumulate points.
📄 Where can I read the full Terms and Conditions?
You can access the Points Program Terms and Conditions here.
Earning Points
💰 How are points earned, and what’s included?
You earn 1 point per $1 spent (excluding GST). Points are earned and displayed on your Points History once your order is invoiced, not at checkout.
↩️ What happens if I return a product?
Points will be deducted for unwanted/unneeded returns. Faulty or warranty returns will not affect your points. Labour credits do not affect points.
Using Your Points
🎁 How do I redeem points, and what can I get?
You can redeem your points for items available on the Voltex Advantage Points Store, which is accessible on the Voltex web and app. Redeeming items with points will decrease your points balance and will be reflected on your Available Points total and shown in your Points History once the transaction is complete.
❌ What happens if I cancel an order after redeeming points?
Any redeemed points will be restored if your order is cancelled.
➕ Can I redeem multiple gifts in one go?
Yes, you can redeem as many items as your points allow.
🛒 Can I buy Voltex products using points?
Only items available in the points store can be claimed. Voltex reserves the right to include or exclude selected Voltex products in the points store at its own discretion.
📦 What if an item in the Points Store becomes unavailable?
If an item in the Points Store is discontinued, whether by Voltex or suppliers, it will be removed from the Points Store without any prior notice.
Points Management
👁️ Where can I see my points balance?
To see your Available Points, log in to your account via web or app and navigate to the Voltex Advantage page.
📆 Do points expire?
Yes, points can expire in two ways. Points expire incrementally if your account has no earn or redeem activity for 18 consecutive months, starting with the oldest points first. Points earned more than 3 years ago will also automatically expire, regardless of activity. Once expired, points cannot be restored.
🔁 Can I transfer my points to someone else?
No. Points and accounts are non-transferable and cannot be exchanged for cash.
📉 Do points appreciate or depreciate over time?
Yes, Voltex reserves the right to increase or decrease the ‘buying power’ of the points you have earned by adjusting the points required to claim any item in the points store.
Support
📞 Who do I contact if I have questions?
Reach out to us anytime via phone, SMS, live chat, or email at sales@voltex.com.au — we’re here to help.
🚪 Can I opt out?
Yes, you can opt out at any time by emailing sales@voltex.com.au. Any unused points will be forfeited.
